Talk to the Carbon Trader® team
Contact us about onboarding, marketplace participation, organisation accounts, settlement workflows, enterprise reporting or structured auction support.
Before you get in touch
For trading access, the fastest path is to start verification from the home page and complete the account review process. For general enquiries, use this form and include enough detail for the team to direct your request to the right place.
Carbon Trader® can help with platform access, marketplace workflows, account records and operational questions. It does not provide financial, legal, tax or investment advice. For official ETS account information, refer to the New Zealand Emissions Trading Register.
Email: info@carbontrader.nz
Phone: 027 429 3582
Using this part of Carbon Trader® responsibly
This page is part of a wider trading and settlement platform, so it should be read with the broader account journey in mind. Public information helps users understand what the platform offers, but important actions such as bidding, responding to buy requests, creating organisation records, changing settlement instructions or using reporting tools require authenticated access and the right permissions.
Before taking action, users should check that their profile is complete, their ETS and bank details are accurate, and any organisation authority has been confirmed internally. Carbon trading can involve operational, accounting, tax and compliance considerations, so clear records matter. Carbon Trader® is designed to support those records through account history, notifications, wallet activity, settlement events and reporting tools.
The platform does not provide financial, legal, tax or investment advice. Users should make their own commercial decisions and seek professional advice where appropriate. For official information about the New Zealand emissions trading environment, refer to the New Zealand Emissions Trading Scheme and the New Zealand Emissions Trading Register.
For active users, the account area is the best place to keep work organised. It groups verification, profile details, wallet settings, organisations, forestry workflows, RFQs, market data, enterprise reporting, government auction invitations and notifications into clear tabs so users do not need to scroll through every tool at once.
What to do next
New users should start with verification, then complete the trading profile in the account area. Existing users should sign in before taking action so the platform can apply the correct account status, organisation role, wallet preference, settlement instruction and notification settings.
For businesses, it is sensible to decide who is authorised to create opportunities, approve settlement instructions, review reports and respond to notices before active trading begins. That preparation reduces delays when an auction, buy request, RFQ or settlement record needs attention.
Need help using this page?
The Carbon Trader® team can help with platform access, onboarding questions, account navigation and operational workflow questions. For decisions about whether to buy, sell, hold or transfer NZUs, users should rely on their own advisers and official ETS information.
Every feature should be used with accurate account information and a clear understanding of the user’s own obligations.